Effective date: October 14, 2026
This Privacy Policy explains how Advanced Medical and Aesthetics, using the AM&A brand, handles information provided through advancedmedicalmd.com, appointment requests, and our text-messaging program. It covers website and communication activities. Ask our practice for the Notice of Privacy Practices that applies to your clinical care and medical records.
Information we collect
When you contact us or request an appointment, we collect the information you provide, such as your name, phone number, email address, preferred office or telemedicine format, communication preferences, and permission to contact you. We may also retain the date, source page, request status, and records of consent or withdrawal of consent. Text communications may include your number and the content and delivery status of messages.
Our website, hosting, and communication providers may process technical information such as an IP address, browser or device information, and service logs to operate and protect their services. Cookies or similar technologies may be used by the site or embedded services; browser settings can limit cookies, although some features may then work differently.
How we use information
- Respond to your request and coordinate appointment options.
- Honor your communication preferences and maintain consent and opt-out records.
- Send appointment-related or customer-service texts when you have opted in.
- Operate, troubleshoot, and protect our website and communication services.
- Meet applicable recordkeeping and legal obligations.
A public request form is for coordination. Please use the practice’s designated clinical channels for medical records, photographs, insurance documents, or detailed medical information.
Who may receive information
Authorized practice staff may access information to manage your request and provide services. Providers that host our website, store request records, or deliver communications may process necessary information for AM&A under appropriate service and privacy arrangements. Information may also be disclosed when required by law or as otherwise permitted for healthcare operations under applicable privacy rules. This policy does not authorize another business to use your consent for its own messaging.
Mobile information and SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
AM&A does not sell, rent, or transfer SMS opt-in records or messaging consent to another business for its own use. Any processing by providers that support message delivery or customer service is limited to supporting AM&A’s services; it does not grant those providers permission to market to you.
Text messages require your separate, voluntary permission. Message frequency varies with your requests and appointments. Message and data rates may apply. Reply STOP to end texts or HELP for assistance. You may also contact our team directly. Choosing not to receive texts does not prevent you from requesting an appointment or receiving care.
Retention and protection
We retain information for the time needed to manage requests, maintain communication and consent records, fulfill applicable recordkeeping requirements, and address disputes or service issues. Access to request records is limited to authorized users. No website, storage system, or ordinary text-messaging channel can be guaranteed completely secure.
Your choices
You may contact us to ask about information associated with your request, request corrections or deletion where applicable, change a communication preference, or withdraw permission for future texts. Legal or medical-record retention duties may limit deletion. Opt-out records may be retained so that we can continue honoring your request not to receive messages.
Other websites and policy changes
Links and embedded services may take you to third-party services with their own privacy practices. We may update this policy when our services or requirements change; the current version and effective date will be posted here.
Contact us
Advanced Medical and Aesthetics (AM&A)
26732 Crown Valley Parkway, Suite 311
Mission Viejo, CA 92691
Phone: (949) 658-2727
Email: help@advancedmedicalmd.com
Website: advancedmedicalmd.com